Customer Care Executive

Do you have a passion and desire to deliver highest level of service quality to our customers? Are you someone who is service-oriented? Having a strong interpersonal and communication skills?

Yes? Join us and be part of the Customer Care Team! You will be reporting to the Customer Care Manager, providing an interface between customers and the Company.

Job Responsibilities:

  • Respond & follow up on customers’ queries and feedbacks professionally and timely via telephone, email, social media, letters and/or in person
  • Handle escalation cases from the call centre, service centres, sales departments and/or HQ and work with respective managers to resolve them
  • Prompt update of customer’s information in database system to ensure information within is accurate and recent
  • Involve in the data cleansing of duplicates and redundant information in Database system
  • Maintain and upkeep customers’ accounts in VW Life and Skoda Smart Apps
  • Assist marketing team to ensure their data is up to date for any ad-hoc marketing SMS/Email blasts for events
  • Prepare mass-mails for Aftersales Promotions, Recall Announcements and etc
  • Monitor the call centre agents’ progress of the callings
  • Extract and prepare data for all call centre’s outbound calls and other ad-hoc data on a monthly basis
  • Daily administrative duties such as weekly/monthly reports and presentations
  • Process Purchase Order/Purchase Request for the team
  • Maintain and file customers’ archived information

Job Requirements:

  • Minimum GCE’O’ Level with 1-2 years of relevant experience
  • Excellent command of English with strong writing abilities
  • Proficient in MS Office (Word, Excel and PowerPoint)
  • Confident in telephone conversations
  • High level of independence and initiative
  • Team player and able to work well inter-departments

If you appreciate an interesting and challenging work environment, we are looking forward to your application.
Interested applicants are invited to submit your resume indicating availability, current/last drawn and expected salary.

We regret that only shortlisted candidate will be notified.

Job Type: Full Time
Job Location: Alexandra Road Singapore

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